FAQ

Here are some details you might want to check out. If you can't find what you are looking for shoot us an email at hello@littlebiskut.com.au or get in touch through our contact form.

WHAT ARE THE SHIPPING RATES?
For the kits (including any extra items) the flat rate shipping, Australia Wide for $12.95.

For packages under 500g (for example if you only purchase stamps or cutters) the flat rate shipping, Australia Wide for $6.95.
 

HOW ARE ORDERS SHIPPED?
We use couriers and and unfortunately do not deliver to PO Boxes. At the checkout you will have the option to select if you would like 'Authority to leave' or 'Signature on delivery'.

WHEN WILL MY ORDER BE SHIPPED?
As each custom stamp needs to be designed and created it may take up to 3 business days from ordering to dispatch of your kit. During busy periods this may change and we will do our best to inform you of turn around times.


HOW LONG DOES SHIPPING TAKE?
Customers will be notified via email when their product has been shipped with tracking details. Please expect the following time frames from the time of your package being shipped.:

- East Coast and South Australia Metro: 2-4 business days
- Western Australia and Rural/Remote locations: up to 10 business days


DO YOU OFFER EXPRESS SHIPPING?
Unfortunately we do not currently offer express shipping. If you need your order sent express, please contact us before checkout so we can give you an estimated delivery date.


DO YOU SHIP INTERNATIONALLY?
Currently we only ship within Australia.


WHAT IF MY ITEM ARRIVES DAMAGED OR IS LOST IN TRANSIT? 
Orders are packed with extra care to ensure that arrive to you safely, however we can’t control the handling of packages by postal and courier services and are not able to offer refunds on any damage that occurs during transit. We are not responsible for stolen packages or any address and order errors made by the customer. Please contact the shipping carrier for further information on your order. You can email hello@littlebiskut.com.au if you require any further assistance.


REFUND / RETURN POLICY

Little Biskut will not accept the return of items if you simply change your mind. Products can only be returned if they are faulty or are not fit for purpose.

If Little Biskut has made a mistake with your order we will re-send your order free of charge and you are free to keep your original item.

Little Biskut cannot guarantee that you will possess the skills to achieve results exactly as they appear in pictures on the website. We take no responsibility if your creations do not meet the standard of those shown on the website.


WHAT INGREDIENTS ARE IN THE COOKIE MIX?
Flours, (wheat [Thiamin, Folate], Rice), Sugar, Whole Egg Powder, Salt, Raising Agents (Sodium Acid Pyrophosphate [450], Sodium Bicarbonate [500], Flavour. You will need to add butter and water and an optional extra is vanilla bean paste.

Contains wheat, gluten and egg. May contain traces of milk and soy due to shared manufacturing.


WHAT INGREDIENTS ARE IN THE FONDANT?
Sugar, corn syrup, water, palm oil, stabiliser (E413), vanilla flavouring, thickener (E466), modified corn starch, humectant (E422), preservatives (E202,E260), colouring.

Fondant is nut-free, trans fat free, gluten free, dairy free and kosher pareve and contains no animal-derived ingredients.


HOW FAR IN ADVANCE CAN I MAKE MY COOKIES:

It's best to cook your cookies as close to your event as possible but if thats not possible here are some tips for baking ahead of time:

Like any other cookie, it's all about the storage! Your cookies won't go 'off' as such but the texture can change based on how you store them. Always store them in an airtight container to keep them as fresh as possible.

If you bake, decorate and wrap your cookies in the cello bag and tie it with ribbon I still recommend storing them in an airtight container as tying the bag with ribbon isn't airtight.

You can also bake your cookies ahead of time and freeze them in an airtight container, pop a sheet of baking paper between each layer of cookies. They will last in the freezer for 3 months. DON'T freeze them  with fondant. Once defrosted cover with fondant.


RESOURCES
For a video tutorial and extra tips for making and baking your dough click here.

For a video tutorial for using your stamp and working with fondant click here.