FAQ

Here are some details you might want to check out. If you can't find what you are looking for shoot us an email at hello@littlebiskut.com.au or get in touch through our contact form.


DO YOU TAKE CUSTOM ORDERS?
We sure do, it's our specialty! Let us know if you have a design in mind or we can design something to suit your event theme. Check out some of our previous designs on our gallery page.


HOW DO I PLACE AN ORDER?
Email us at hello@littlebiskut.com.au or use our contact form let us know when the your event is, quantity, design/theme and where you are located and we will get back to you as soon as we can! Once we receive your correspondence we will respond via email as soon as possible.


IS THERE A MINIMUM QUANTITY TO ORDER?
For custom orders there is a minimum quantity of 20 cookies for each design.


HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We recommend placing an order as soon as you know the date of your occasion. As all Little Biskut's are baked to order and decorated by hand, it is only possible to accept a limited number of orders each week. Generally, we require 3 weeks notice depending on existing bookings. If you have an urgent order, please contact us and we will see if we can fit you in.


WHAT INGREDIENTS ARE USED?
Our Little Biskut's are a vanilla bean flavour and made of premium ingredients including, flour, corn flour, butter, sugar, free range eggs, salt, vanilla extract, vanilla bean paste, fondant, gel food colouring.


WHAT FLAVOURS DO YOU OFFER?
Currently we only offer our delicious vanilla bean flavour. We hope to offer more flavours soon!


DO YOU CATER FOR ALLERGIES?
Unfortunately, we do not cater for allergies, our Little Biskut's contain wheat, dairy and egg. We do not bake in a nut free kitchen so there may be the presence of nuts.


HOW LONG WILL MY LITTLE BISKUT'S LAST AND HOW SHOULD I STORE THEM?
Each Little Biskut comes individually sealed in a cellophane bag and will remain fresh for 3 weeks. Do not keep them in the fridge as this will cause the icing to ‘sweat’, we recommend keeping them in a cool, dry area out of direct sunlight in their bag or in an airtight container.


WHAT ARE YOUR DELIVERY OPTIONS?
We can ship and courier (where possible) our Little Biskut's Australia wide. Shipping is at customers cost and will be quoted when your order is placed as prices will depend on weight and location of delivery. Orders are packed with extra care to ensure that arrive to you safely, however we can’t control the handling of packages by postal and courier services and are not able to offer refunds on any damage that occurs during transit.


WHAT ARE YOUR PRICES?
Please view our pricing page.


HOW DO I PAY FOR MY ORDER?
We will send you an invoice with the option to pay by Paypal or credit card.


WHAT IF I NEED TO CANCEL MY ORDER?
If you cancel your order 10 or more days prior to confirmed delivery date we will issue you a 50% refund. All sales are final within 7 days of confirmed delivery. 


WHAT ARE YOUR PACKAGING OPTIONS?
Each individual cookie is heat sealed in a cellophane bag which is included in the price. For an additional cost we also offer other packaging options to suit your needs including a range of gift boxes, ribbons or custom designed tags to enhance the presentation of your Little Biskuts.